Frequently Asked Questions

Will my Jewelry fade or tarnish over time?

All of our pieces are made of stainless steel and filled with REAL 18K solid gold. Stainless Steel Jewelry is very durable, hypoallergenic, waterproof  and tarnish-free. So unlike other ordinary pieces, you can swim, shower, and hit the gym with your Polski Gold Jewelry pieces...and Guess what? They will still look amazing!

How long does shipping take?

Shipping times may vary depending on your location. Generally, it takes about 1 to 3 business days for orders to be processed and shipped. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

*Delivery times are estimates and do not guarantee delivery dates or times.

*Polski Gold is not responsible for packages that have been confirmed delivered by the carrier, but were not received by the customer. 

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such final sale items are non-returnable. For more information, please refer to our refund policy.

How do I initiate a return?

To start a return, please contact us at contact@polskigold.com with your order details. We will provide you with further instructions on how to proceed with the return. Please note that returns will need to be sent to the address provided by our customer support team.

What should I do if my item is damaged or defective?

If you receive a damaged, defective, or incorrect item, please contact us immediately at contact@polskigold.com. We will evaluate the issue and make it right.

Can I exchange an item?

Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the original item and make a separate purchase for the new item. Please refer to our refund policy for more information on how to initiate an exchange.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that customers are responsible for any customs duties or taxes imposed by their country's customs department. 

*Delivery times are estimates and do not guarantee delivery dates or times.

*Polski Gold is not responsible for packages that have been confirmed delivered by the carrier, but were not received by the customer. 

 

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

How can I contact customer support?

If you have any further questions or need assistance, please feel free to reach out to our customer support team at contact@polskigold.com. We are here to help and will respond to your inquiry as soon as possible.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If your return is accepted, we will notify you and initiate the refund process. Refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.